Terms and Conditions

Lettable Ltd (“Lettable”, “we”, “us”, “our”) is a company registered in England and Wales. We operate a compliance information and management platform for UK private rented sector landlords and managing agents at www.lettable.co(the “Platform”).

“You” and “your” refer to the individual or organisation that creates an account on the Platform, and any team members invited to that account. Where you accept these terms on behalf of a company, partnership, or other legal entity, you represent and warrant that you have the authority to bind that entity.

Lettable provides software tools designed to help you identify, track and manage statutory compliance obligations for residential lettings in England and Wales. The Platform includes:

• A property compliance workspace that maps statutory regimes (Gas Safety, EICR, EPC, HMO licensing, deposit protection, smoke and CO alarms, right to rent, PRS Database registration, and others) to individual properties based on property type, tenure, and local authority area.
• Certificate upload and AI-powered parsing to extract dates, issuers, and reference numbers from scanned or digital PDF certificates.
• Automated deadline calculation and email reminders for certificate and licence renewal dates.
• Template-based document generation for statutory notices, prescribed information, and supporting documents. Templates contain fixed legal text with variable fields populated from your property data.
• An AI-powered compliance assistant that answers questions about UK lettings law.
• Council-level regulatory data including HMO licensing schemes, designated wards, fees, and application links.

The Platform is an information tool, not a substitute for qualified legal advice. The compliance data, deadline calculations, and generated documents provided by the Platform are intended to assist you in managing your obligations, but do not guarantee compliance with any applicable statute, regulation, or local authority requirement. You remain solely responsible for your own legal compliance at all times.

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@lettable.co if you become aware of any unauthorised use of your account.

Accounts are licensed for your organisation's internal use only. You may not resell, sublicence, or make the Platform available to third parties outside your organisation without our prior written consent. You may not share login credentials between individuals; each user must have their own account.

Pricing. Paid subscription plans are billed monthly or annually in advance via Stripe. All prices are stated in pounds sterling (GBP) and are exclusive of VAT, which will be added at the applicable rate where required by HMRC.

Automatic renewal. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You authorise us to charge your stored payment method for each renewal.

Cancellation. You may cancel your subscription at any time from your account settings page. Cancellation takes effect at the end of the current billing period. No pro-rata refunds are issued for the unused portion of a billing period unless required by applicable consumer protection law.

Price changes.We reserve the right to change subscription pricing at any time. We will give you at least 30 days' written notice (by email to your account email address) before any price increase takes effect. Continued use of the Platform after the effective date of a price change constitutes acceptance of the new price. If you do not agree to a price change, you may cancel your subscription before the effective date.

Payment failure. If a payment fails, we will retry up to three times over a seven-day period. If payment is not received after the final retry, your account will be downgraded to the free tier. Your data will be retained for 90 days from the date of downgrade, after which it may be deleted.

Free tier. The free tier is provided at our discretion and may be modified or discontinued at any time without notice. We are under no obligation to maintain a free tier.

You agree that you will not:

• Use the Platform for any purpose that is unlawful or prohibited by these terms.
• Attempt to probe, scan, or test the vulnerability of any Lettable system or network, or attempt to breach any security or authentication measure.
• Use automated tools, scripts, bots, or scrapers to access, extract, or download data from the Platform, except through documented APIs provided for that purpose.
• Upload content that is defamatory, discriminatory, obscene, or that infringes a third party's intellectual property rights.
• Misrepresent your compliance status to tenants, local authorities, the First-tier Tribunal, or any other third party on the basis of data from Lettable without independent verification.
• Use the Platform to send unsolicited communications, advertisements, or spam.
• Reverse engineer, decompile, or disassemble any part of the Platform software.

We may suspend or terminate your account immediately and without notice if we reasonably believe you are in breach of this section. No refund will be issued for any remaining subscription period.

Lettable is a compliance information and management tool. It is not a law firm. It is not regulated by the Solicitors Regulation Authority (SRA). It does not provide legal advice. No solicitor-client, attorney-client, or other privileged relationship is created by your use of the Platform.

Nothing on the Platform — including AI-generated responses from the compliance assistant, generated documents, deadline calculations, compliance scores, regime mappings, or council data — constitutes legal advice or a legal opinion. All such outputs are provided for informational purposes only.

Documents. Documents generated by the Platform (including but not limited to Section 13 rent-increase notices, Section 8 notices seeking possession, tenancy deposit prescribed information, HMO licence application packs, and all other document types) are produced from standardised templates and populated with data from your property records. They are starting points, not finished legal documents. Errors in statutory notices can render them invalid, result in claims against you, or expose you to penalties. You must have every generated document reviewed by a qualified property solicitor before serving it on a tenant, submitting it to a local authority, or relying on it for any legal purpose.

Regulatory data. Council-level scheme data (HMO licensing designations, fees, ward boundaries, exemption conditions) is compiled from public sources and updated on a best-efforts basis. Local authorities change their schemes, designations, and fee structures without notice. You are responsible for verifying all regulatory requirements directly with the relevant local authority before relying on information from the Platform.

Legislation tracking. The Platform reflects UK lettings legislation as understood by us at the date of last update. Legislation changes, new regulations are laid, and court decisions alter the interpretation of existing law. There may be a delay between a change in the law and its reflection on the Platform. You must not assume that the Platform reflects the current state of the law without independent verification.

AI assistant. The compliance assistant is powered by a large language model. Its responses are generated algorithmically and may contain inaccuracies, omissions, or hallucinations. The assistant does not have access to legal databases, case law, or real-time legislation feeds. Its responses must not be treated as legal advice and must be independently verified.

All software, source code, design, trademarks, logos, data compilations, document templates, and content produced by or on behalf of Lettable are the intellectual property of Lettable Ltd or its licensors and are protected by copyright, database right, and other intellectual property laws of England and Wales and international treaties.

Your licence.Subject to your compliance with these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for your organisation's internal business purposes during the term of your subscription. This licence does not include the right to modify, distribute, or create derivative works based on the Platform.

Your data. Data you upload or enter into the Platform (property records, certificates, tenancy details, occupier information) remains your property. You grant us a limited, non-exclusive licence to process that data solely for the purpose of providing the Platform services to you. We will not use your data for any other purpose without your consent.

Generated documents. Documents generated by the Platform using your data are your property. The underlying templates from which those documents are generated remain our intellectual property.

This section is important. Please read it carefully.

No warranty.The Platform is provided on an “as is” and “as available” basis without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

Exclusion of specific liabilities. To the maximum extent permitted by the laws of England and Wales, Lettable Ltd, its directors, officers, employees, agents, and contractors shall not be liable to you or any third party for:

• Any inaccuracy, error, or omission in statutory information, regulatory data, deadline calculations, compliance scores, or document templates provided by the Platform.
• Any legal outcome, penalty, fine, claim, or loss arising from your use of, or reliance on, documents generated by the Platform, including without limitation the invalidity of any notice, the loss of a possession claim, or a tenant's counterclaim.
• Any compliance failure, regulatory enforcement action, or penalty arising from your reliance on the Platform as a substitute for independent legal advice or direct verification with the relevant authority.
• Any loss arising from changes in legislation, regulations, statutory instruments, or local authority schemes that have not yet been reflected on the Platform.
• Any inaccuracy in data extracted by the AI certificate parser, including incorrect dates, issuer names, certificate types, or reference numbers.
• Any inaccuracy, omission, or misleading statement in responses provided by the AI compliance assistant.
• Any loss arising from service downtime, interruption, data loss, or unavailability of the Platform.

Cap on liability.Subject to the exclusions below, Lettable's total aggregate liability to you for all claims arising out of or relating to these terms or your use of the Platform in any twelve-month period shall not exceed the total fees actually paid by you to Lettable in the twelve months immediately preceding the event giving rise to the claim, or one hundred pounds (£100), whichever is greater.

Indirect and consequential losses. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, loss of goodwill, regulatory fines or penalties, costs of substitute services, or any other intangible losses, even if we have been advised of the possibility of such damages.

Exclusions that cannot be limited. Nothing in these terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under the laws of England and Wales.

Your indemnity. You agree to indemnify, defend, and hold harmless Lettable Ltd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform in breach of these terms; (b) your reliance on Platform outputs without independent legal verification; or (c) your violation of any applicable law or third-party right.

We aim to maintain high availability of the Platform but do not guarantee uptime. The Platform may be temporarily unavailable due to scheduled maintenance (of which we will endeavour to give reasonable notice), emergency maintenance, infrastructure failures, denial-of-service attacks, or events beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Platform at any time, with or without notice. We will use reasonable endeavours to notify you of material changes in advance.

We process personal data in accordance with our Privacy Policy, which forms part of these terms by reference. By using the Platform, you acknowledge that you have read and understood the Privacy Policy.

Where you upload personal data of third parties (for example, tenant names, occupier details, or contact information), you represent and warrant that you have a lawful basis for sharing that data with us and that you have provided any necessary notices to those individuals.

By you. You may close your account at any time by emailing hello@lettable.co or through your account settings. Your data will be deleted within 90 days of account closure, subject to any legal retention requirements.

By us. We may terminate or suspend your account at any time if: (a) you breach these terms; (b) we are required to do so by law; (c) we reasonably believe your account is being used for fraudulent or unlawful activity; or (d) we discontinue the Platform. Where reasonably practicable, we will give you notice and an opportunity to export your data before termination.

Effect of termination. On termination, your licence to use the Platform ceases immediately. Sections 6 (Not legal advice), 7 (Intellectual property), 8 (Limitation of liability), 9 (Service availability), and 13 (Governing law) survive termination.

We shall not be liable for any failure or delay in performing our obligations under these terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, fire, flood, pandemic, war, terrorism, strikes, government action, power failure, telecommunications failure, or failure of third-party services on which the Platform depends.

These terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms.

Before commencing legal proceedings, we encourage you to contact us at hello@lettable.co to attempt to resolve the matter informally. Many issues can be resolved quickly through direct communication.

Entire agreement. These terms, together with our Privacy Policy, constitute the entire agreement between you and Lettable regarding your use of the Platform and supersede all prior agreements, representations, and understandings.

Severability. If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer these terms or any rights or obligations hereunder without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Third-party rights. These terms do not confer any rights on any person or party other than you and Lettable under the Contracts (Rights of Third Parties) Act 1999.

We may update these terms at any time. Material changes will be notified to account holders by email at least 14 days before they take effect. If you do not agree to the revised terms, you may cancel your account before the effective date. Continued use of the Platform after the effective date constitutes acceptance of the revised terms.

Lettable Ltd
Registered in England and Wales
hello@lettable.co